Privacy Policy

Last Updated: May 23, 2026

Your privacy is incredibly important to us. This Privacy Policy describes how Health & Wellness — Coach Alex (“Company”, “I”, “me”, “my”) collects, uses, maintains, and protects the personal information of visitors to our website and clients who engage in our coaching services.

By using our website, submitting your information through contact forms, or participating in coaching services, you consent to the data practices described in this policy.

1 – Information We Collect

To provide a personalized, high-value coaching experience, we collect both information you actively give us and data collected automatically by our website infrastructure.

A – Personal Information You Voluntarily Provide

We collect personal information that you explicitly submit to us when booking an audit, filling out a contact form, or signing a coaching agreement. This includes:

• Identity Data: Your name, email address, and phone number.
• Communication Data: Information provided during intake forms, messaging apps, or email exchanges.
• Billing Data: Credit card numbers and billing addresses processed securely through our third-party payment gateways (e.g., Stripe, PayPal). We do not store your financial card details on our servers.

B – Information Automatically Collected

When you visit our website, our hosting and marketing platforms automatically track standard analytics to improve user experience. This includes:

• IP addresses, browser types, operating systems, and device types.
• Pages viewed, time spent on the site, and the links clicked.
• Cookies: Small text files placed on your device to help the site function smoothly and remember your preferences. You can disable cookies via your browser settings, though some website features may stop working correctly.

2 – How We Use Your Information

We use the information we collect strictly to run our business, deliver services, and maintain a high standard of professional accountability:

• To schedule, manage, and conduct your 30-minute coaching sessions.
• To provide brief support check-ins and progress tracking via email or WhatsApp.
• To process secure payments and recurring subscription billing.
• To send administrative emails, policy updates, or occasional marketing insights (which you can opt out of at any time).
• To improve our website structure, SEO performance, and digital marketing materials.

3 – Communication Boundaries & Data Handling

Our coaching workflow utilizes modern communication platforms to keep you consistent without causing burnout.

• Messaging Apps (WhatsApp/Email): Support communication is strictly intended for routine tracking, brief coaching check-ins, and goal accountability.
• No Clinical/Emergency Data: This business provides psych-informed habit development, wellness coaching, and goal execution support. We do not provide medical care, psychotherapy, crisis intervention, or emergency services. Our digital channels are not monitored for urgent or emergency communications. If you are experiencing a medical or mental health emergency, or believe you may be in danger, please contact emergency services or a qualified healthcare professional immediately.
  • If you choose to transmit information indicating an imminent risk of serious harm to yourself or others, we may, where legally permitted or required, disclose that information to appropriate authorities or emergency contacts to help protect safety.

4 – Confidentiality & Information Sharing

We operate under a strict policy of professional confidentiality. We do not sell, rent, or trade your personal data to third parties. Your information is only shared under the following limited circumstances:

• Trusted Third-Party Tools: We share data with reliable service providers necessary to operate our business (such as our website CMS, calendar scheduling software, email delivery systems, and credit card processors). These platforms are contractually bound to keep your data private and secure.
• Professional Referrals: If concerns arise that fall entirely outside our scope of practice (such as clinical trauma or severe mental health conditions), we may share basic contact data with an appropriate licensed professional, strictly upon your request or recommendation.
• Legal & Safety Requirements: We may disclose your information if required to do so by law, or in the good-faith belief that such action is necessary to protect your personal safety, public safety, or prevent an imminent crisis.

5 – Data Security

We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, loss, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6 – Your Rights Regarding Your Data

Depending on your location, you may hold specific rights regarding your personal information, including:

• The right to request access to the personal data we hold about you.
• The right to request that we correct any inaccurate or incomplete personal data.
• The right to request that we delete your personal data from our active systems (excluding data we are legally obligated to retain for tax or accounting purposes).

To exercise any of these rights, please contact us directly via the email listed below.

7 – Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our business or legal requirements. Any updates will be posted directly to this page with an updated “Last Updated” date at the top. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

8- Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your personal information is managed, please reach out directly:

Email: axel@healthcoachalex.com
Website: www.healthcoachalex.com